Fidelity National Financial partnered with InspiringApps to build inHere® — a platform that reduced fraud activity by over 80% and brought 76% of consumers fully digital within 18 months of launch.
Real estate transactions have always been local and personal, but as the industry went digital, bad actors arrived from everywhere. Homebuyers were losing life savings to wire fraud, impersonation scams, and compromised email accounts.
Fidelity National Financial, the largest title insurance company in the US, partnered with InspiringApps to design, build, and launch inHere® — a secure, unified platform for every party in a real estate transaction. Within months of launch, it reduced fraud activity by over 80%.
The inHere app keeps every party in a transaction informed and connected — milestones, contacts, documents, and messages all in one place, outside of email. Over 135,000 agents and transaction coordinators now manage their deals this way.
inHere eliminates the disjointed systems and endless back-and-forth that slow real estate transactions down. Buyers, sellers, and agents can track every milestone and document in real time — reducing the phone calls and emails that used to consume hours of office time each day.
inHere creates a closed ecosystem through which all communication and money movement in a transaction flows — so fraud has nowhere to enter. The platform reduced FNF's fraud activity by over 80% within months of launch.
FNF operates 50+ brands across more than 2,000 offices nationwide. Each had its own systems, workflows, and local identity. InspiringApps designed and built inHere to unify all of them under a single platform — delivering a consistent experience across web, iOS, and Android without erasing the brands customers already trusted. The result: one secure digital environment that works for agents managing 20 deals at once and first-time homebuyers tracking a single transaction.
Real estate transactions involve lenders, agents, title officers, inspectors, and buyers or sellers — often multiple people on each side. Everyone needs the same information at the same time, but historically they've been working through disjointed systems, email threads, and phone calls.
inHere brings it all into one place:
Within 18 months of launch, 76% of FNF's consumers were transacting completely digitally — not because they signed up for a tech product, but because the experience was that intuitive.
Before partnering with InspiringApps, FNF approached software the way most enterprise companies do: gather requirements, prioritize features in a spreadsheet, and build.
InspiringApps introduced a different model — design-first. Instead of voting on features, FNF's teams started with user problems, visual solutions, and high-fidelity prototypes that could be tested and refined before engineering began. The shift was so successful that FNF adopted it company-wide.
"We were feature jockeys. You get 60 people in a room and you prioritize. What do you want? Now we don't do that. We bring them ideas, problems, and solutions — and we give them a visual solution to their problem. It's really changed the way we develop software."
— Jason Nadeau, Chief Digital Officer & Chief AI Officer, Fidelity National Financial
FNF's challenge wasn't just technical — it was cultural. How do you convince 50+ proud local brands to adopt a single platform that doesn't carry their name?
The answer: make it so compelling they can't say no.
InspiringApps led with design, creating high-fidelity mockups, flows, and brand vision before a line of code was written. The reaction from FNF's operations teams: "Their jaws dropped." The design was so far beyond what they'd seen internally that they were willing to let go of individual brand identities to have it.
The visual language blends FNF's family of brands with a distinct, approachable identity. Humanizing illustrations with friendly faces show what the homebuying process feels like with inHere — warm, inviting, and built around real people navigating one of the biggest decisions of their lives. See the full design case study.
Fast Company's 2023 Innovation by Design Award honoree — Security category
inHere went from idea to 10 million users per month in under two years. The platform now serves:
But the numbers that matter most:
"It shut down well over 80 percent of our fraud activities almost immediately out of the gate... We went from idea to 10 million users a month in just under two years."
— Jason Nadeau, Chief Digital Officer & Chief AI Officer, Fidelity National Financial
FNF first launched inHere in 2020, and InspiringApps continues to support the platform's evolution as it scales.
"It hasn't felt like a third party. It has felt like a part of the team. Best decision we made was to partner with InspiringApps."
— Brian Maughan, Chief Marketing Officer & Chief Innovation Officer, Fidelity National Financial
"By working with somebody outside of our world, but who has worked with other clients, you're able to ask those hard questions and challenge us — because those assumptions get baked into the way you do business."
— Jason Nadeau, Chief Digital Officer & Chief AI Officer, Fidelity National Financial
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