Sep 2018
Updated December 2024
For enterprise CMOs leading digital transformation, understanding successful consumer apps provides valuable insights into user expectations and emerging technologies that can be adapted for enterprise use. Here’s what successful consumer apps of 2024 reveal about effective digital experiences:
Some of the most future-forward apps work well because they reimagine entire categories of human experience. As Brad Weber notes in Fast Company, “What looks like feature copying actually signals a fundamental shift in how digital products evolve.”
Key Innovation: Ethical Gamification
The New York Times’ games platform, an Apple Design Award winner, demonstrates how thoughtful gamification can enhance traditionally serious experiences. Their carefully calibrated difficulty curves keep users coming back without relying on addictive mechanics, showing how games can promote intellectual engagement while respecting user well-being.
Key Innovation: Seamless eCommerce Integration
Pinterest’s evolution from an inspiration platform to a comprehensive shopping destination shows how apps can transcend their original category. Through AI-assisted visual search, Pinterest has transformed casual browsing into actionable shopping experiences, a transformation that arguably led to the 2024 Apple App Store finalist list.
Key Innovation: Hybrid Experience Design
Serious purposes can coexist with engaging experiences. Hinge Health maintains medical authority while using digital tools to improve adherence and outcomes.
The future of apps is increasingly social, with platforms finding innovative ways to integrate community features into previously solitary experiences.
Key Innovation: Social-First Design
Partiful, Google Play’s Best App of 2024, has transformed event planning through social-first design. Partiful’s success comes from understanding that event planning is inherently collaborative. Their AI-assisted “Party Genie” shows how artificial intelligence can enhance rather than replace social interactions. Social features can transform utility apps when they arise naturally from user needs.
Key Innovation: Cross-Platform Social Connection
Zoom’s Apple TV app demonstrates how social features can adapt across platforms. Rather than simply porting their existing interface, they’ve optimized for the living room context, creating enhanced group viewing experiences that feel natural in a home environment. This thoughtful platform adaptation shows how social features can evolve to suit different contexts while maintaining core functionality.
This year has seen a welcome shift toward more sustainable engagement models.
Key Innovation: “Less Is More” Design Philosophy
Not every app needs to maximize screen time. Guideline’s 10-minute monthly engagement model shows how focusing on efficiency over addiction can build user trust.
Key Innovation: Emotional engagement design
Bears Gratitude is a journaling app that succeeds by understanding that building emotional habits requires both structure and flexibility. Apps can support emotional well-being while respecting the complexity of human feelings.
Today’s successful apps are increasingly comprehensive in feature sets, but thoughtful integration is key.
Key Innovation: Workspace-Centric Browsing
Arc Search rethinks how we interact with web content. Instead of treating web browsing as a series of isolated tabs, Arc created a workspace-centric approach that acknowledges how people actually use the internet.
Key Innovation: Comprehensive Tool Integration
Claude demonstrates exceptional balance in the AI assistant space, combining natural conversation with powerful capabilities while maintaining accessibility and usability.
Key Innovation: Competitive User Value
Realtor.com has maintained category leadership by thoughtfully expanding beyond basic listings to include features not available on competitive apps like Zillow.
Looking across these successful apps, several key insights emerge about what makes modern applications truly exceptional.
These insights remind us that exceptional products come from understanding what users want to do and how they want to feel while doing it. The most successful apps succeed not by maximizing features or engagement metrics but by creating experiences that genuinely enhance users’ lives in meaningful ways.
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